top of page

FAQ

Welcome to White Diamonds Car Rental FAQ section. Here you can find answers to common questions about our car rental services in Dubai. Click here to learn more about our policies and reservation process.

  • What are the age requirements for renting a car?
    The minimum age to rent a car with White Diamond Rentals is 21 years old. Drivers must also possess a valid driving license.
  • What documents do I need to provide when renting a car?
    You will need to provide a valid driving license, a passport or Emirates ID, and a valid credit card for payment.
  • Can I rent a car if I have an international driving license?
    Yes, we accept international driving licenses. Please ensure your license is valid and recognized in the UAE.
  • What is your cancellation policy?
    Cancellations made at least 48 hours before the rental start date will receive a full refund. Cancellations made less than 48 hours in advance may be subject to a cancellation fee.
  • Is insurance included in the rental price?
    Yes, basic insurance is included in the rental price. Additional insurance options are available for an extra fee to provide further coverage.
  • Are there any mileage limits on the rentals?
    Yes, our standard rentals come with a daily mileage limit. Please refer to your rental agreement for specific details. Additional mileage can be purchased if needed.
  • Should I fill the tank myself?
    We provide the car with a full tank, and we expect it back full. If you don't have time to fill it up, no worries. We will just deduct from your deposit based on the amount of fuel used.
  • What about fines?
    Before you return the car, we will check for any fines. Any fines incurred during the rental period will be deducted from your deposit.
  • What forms of payment do you accept?
    We accept credit cards, debit cards, online payments, and cash.
  • Is a security deposit required?
    Yes, a security deposit is required at the time of rental. The deposit amount will be blocked on your credit card or taken in cash and released upon the return of the vehicle in good condition.
  • When is the payment for the rental due?
    Payment for the rental is due at the time of booking. For long-term rentals, payment arrangements can be discussed with our customer service team.
Contact us via Whatsapp
bottom of page